The BPM Challenge
Business projects all circle around the notion of change and improvement. Improving their business processes is on top of the agenda for all chief and senior executives. Increasing effectiveness and efficiency of current business structures depends on a solid understanding of current and future business processes and their contribution to current and future business needs. Business Process Management (BPM) is the set of concepts, methods and tools surrounding the definition, implementation, execution and improvement of organizational processes. The demand for BPM is stimulated by opportunities related to ongoing process performance improvement, process outsoucing/offshoring and the interest in process standards such as ITIL and SCOR. Not surprisingly, global analysts such as the Gartner Group have identified Business Process Management as the number one priority of CIOs for a number of years.
This executive seminar addresses the needs of public and private organizations that want to strengthen and improve their Process Management capabilities. It covers topics relevant for IT staff that is participating in BPM initiatives, business personnel involved in process modeling projects, and executives involved in process management and strategic development projects.
Participants will receive a BPMN certificate to recognize the completion of this seminar.
Business Process Modeling is a way to increase the transparency and understanding of business processes in order to develop and appreciate ‘new’ options for improving them. The Business Process Modeling Notation (BPMN) has been developed to meet the demand for an industry business process modeling standard that satisfies the expectations of involved business and IT stakeholders. Is is designed to result in intuitive diagrams and to serve as a foundation for executable processes. The emergence of BPMN has triggered substantial interest in practitioner communities and has raised a need for comprehensive education programs in how to apply BPMN to process management initiatives.
08:30 Registration opens
09:00 Welcome and Introduction
09:15 BPM 101 – Strategy & Organization
- How can we translate organizational strategy into effective processes?
- How can we sell BPM projects to senior executives?
- What is the difference between as-is and to-be process maps?
10:00 BPM 102 – Implementation & Technology
- How can processes be efficienctly supported by technology?
- What is the structure of a BPM application?
- How does BPM technology change the role of today’s IT?
- What is the role of process outsourcing today?
11:00 Coffee Break
11:15 BPM 103 – Metrics & Maturity
- What metrics are available to measure our processes?
- How does BPM serve BAM and Business Intelligence Applications?
- How can we assess and improve our organization’s BPM maturity?
12:15 Lunch Break
1:00 BPMN 101 – Introduction
- Introduction to BPMN notation elements and diagram structure
2:00 BPMN Hands-on Modeling
- Using real-world case study material, participants apply BPMN under the guidance of the seminar leaders (participants can provide case studies).
2:45 Coffee Break
3:00 BPMN 102 – Avanced Concepts & Analysis
- Modeling inter-organizational processes, event and exception handling.
- Applying BPMN to process analysis
- Organization of a process analysis project
3:45 BPMN-based Process Improvement
- Using real-world case study material, participants use BPMN to improve process designs under the guidance of the seminar leaders.
4:30 Summary, Questions and Answers
5:00 End of Seminar
Michael zur Muehlen, PhD, Stevens Institute of Technology
Jan Recker, PhD, Queensland University of Technology