This course focuses on translating organizational strategy into effective process designs. Starting with a definition of organizational goals, participants learn how to create as-is and to-be process maps, how to evaluate the alignment of process and organizational goals, and practice reengineering approaches as proposed by Hammer and Champy, Davenport, Harrington and others. The course covers the design of processes to meet organizational efficiency goals and the related design of process-oriented organizations. Further topics explored in this course are value-focused process engineering as well as risk and compliance management through BPM. In terms of BPM Maturity this course discusses the aspects of BPM governance, culture and strategic alignment.
This course continues the topics of MIS 710 and leads from process design through implementation to the management of workflows and their underlying technology systems. The course focuses on the technical and implementation aspects of BPM. Participants learn the distinction between business processes and business rules and how they can be implemented in information systems. The course outlines the technical structure of process-aware applications and provides an overview of technology standards that affect BPM systems. The course is completed by modules on the run-time monitoring of processes and post-execution evaluation techniques. In terms of BPM Maturity this course focuses on the technology, methodical and people aspects.
This course focuses on the identification, design, and deployment of innovative services in organizations. A service is a means of delivering customer value by providing certain outcomes that customers want to achieve without the need to own specific assets, costs, or risks. The course highlights case studies of organizations that have successfully engineered service offerings in product-centric, technology-centric, information-centric and people-centric environments. As organizations are shifting from requirements-driven product design to needs-focused service design, they need to understand the full lifecycle of service identification, design, transition, and operation, supported by continual service improvement. They need to synchronize the different lifecycles of products, customers, and services. Participants will learn how to identify and realize innovative service opportunities and how modern information technology enables service innovation. The concepts conveyed in this course are applicable to enterprises in traditional service industries (e.g. finance, healthcare, telecom, logistics, professional services), as well as organizations in traditionally product-focused industries (e.g. manufacturing, high technology).
Every organization has three essential (core) processes: Product/Service Development (Innovation Management); Product/Service Sales (Customer Relationship Management); and Product/Service Delivery (Supply Chain Management). This fourth course in the BPM & SI certificate applies the concepts of the previous modules in the supply chain management domain. Participants are introduced to the concept of the extended enterprise and learn how interorganizational processes can be structured and optimized. The concepts taught in this course are applicable to both services and manufacturing enterprises.