BPM and Workflow Implementation

Sample Syllabus: BPM & Workflow Implementation

Course Overview

The course addresses the techniques and concepts required to map, implement, automate, and evaluate business processes. Focusing on the technical and implementation aspects of Business Process Management, the course leads students from technical process design through the implementation and management of workflows to the structure of process-aware information systems. It discusses the distinction between business processes and business rules and outlines how they can be supported by technology. It details the technical structure of process-aware applications and provides an overview of technology standards that affect BPM systems. Modules on the run-time monitoring of processes and post-execution evaluation techniques complete this course.

Audience

The course addresses the needs of public and private organizations with Process Management initiatives. It covers topics relevant for IT staff that is participating in BPM Projects, Business personnel involved in process modeling projects, and executives involved in process management and strategic development projects. The program is also suitable for IT organizations with BPM tool offerings and provides business-level education for sales-force personnel, technical staff, and consultants. The course makes use of real-world case studies to illustrate specific aspects of process mapping, automation, and evaluation, and to test student comprehension of the material.

Course Structure

This course leads participants through the operational phases of the Business Process Management lifecycle, which consists of the stages goal setting, process design, process implementation, process enactment and measurement, and process evaluation. While MIS 710 focuses on the goal setting and design phases (including as-is modeling and to-be modeling), MIS 712 covers the implementation of these process models, the management of their execution, and related analytics operations.

Each of the phases is described in detail to encompass the principal activities, methods, tools and techniques applied in the respective phase. Students will learn to identify appropriate supporting technologies for the different phases of the life cycle, assess the role of standards, and gauge the organizational impact of process change management activities.

The modules – and the areas of focus for the course – are:

  •   Module 1: Detailed Process Mapping for Implementation
  •   Module 2: Technology Platforms for Process Automation
  •   Module 3: Process Implementation and Roll-Out
  •   Module 4: Managing the Run-Time, Business Activity Monitoring
  •   Module 5: Post-Execution Evaluation and Continuous Improvement

Delivery Format

This course is a graduate-level academic course that carries 3 credits. It is part of Stevens’ Master of Science in Information Systems Program as well as the BPM & Service Innovation Graduate Certificate. The contents of this course can be customized for corporate delivery. The course is available in the following formats:

  • Online via Stevens WebCampus (14 week delivery)
  • Onsite at client location (35 contact hours for academic credit, can be delivered as a five-day module or spread over multiple sessions)
  • On campus at Stevens’ Hoboken NJ campus (15 minutes from midtown Manhattan) (14 week delivery)

Alternative delivery modes (accelerated delivery, hybrid online + face-to-face delivery) are available upon request.

Learning Goals

After taking this course:

  1. Participants will be able to model processes for subsequent implementation in Business Process Management Systems.
  2. Participants will be able to discern between technologies for human-centric process automation and system-centric process automation.
  3. Participants will understand the difference between Business Processes and Business Rules, and be able to select an appropriate information system.
  4. Participants will know the different phases of the process management lifecycle, supporting technologies, and how to transition between the phases of the lifecycle
  5. Participants will understand the technical capabilities of Business Process Management Systems, how they relate to concepts such as SOA and EAI
  6. Participants will be able to develop an implementation and integration strategy for processes that leverages organizational and technical capabilities of an enterprise
  7. Participants will improve their ability to communicate in group and presentation settings.

Coordinator

Prof. Michael zur Mühlen

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