The course addresses the methods and techniques required to analyze, design, implement, automate, and evaluate business processes. Structured along the phases of the Business Process Management (BPM) life cycle, students learn to analyze organizational performance from a process perspective, redesign processes using value-focused techniques, design workflows and implement them in BPM systems, simulate new process designs, and create process analytics applications using dashboards. The course leads participants from process discovery through conceptual and technical process design through the implementation and management of workflows to the structure of process-aware information systems. Upon completion of this course participants will be able to assess the efficiency and effectiveness of an organization from a process perspective, conduct process improvement projects, and determine the role of technology in supporting corporate processes.
This course leads students through the phases of the Business Process Management lifecycle, which consists of the stages goal setting, process design, process implementation, process enactment and measurement, and process evaluation. In addition to the operational phases of the lifecycle, the course discusses governance, risk management, and innovation topics as they relate to Business Process Management.
Each of the phases is described in detail to encompass the principal activities, methods, tools and techniques applied in the respective phase. Students will learn to identify appropriate supporting technologies for the different phases of the life cycle, assess the role of standards, and gauge the organizational impact of process change management activities.
The modules – and the areas of focus for the course – are:
- Module 1: Business Process Analysis and Design
- Module 2: Technology Support for Business Processes: Workflows & BPMS
- Module 3: Managing Processes; Metrics and Dashboards
- Module 4: Process Innovation
- Module 5: Governing BPM Efforts; Process Management Maturity
The course covers topics relevant for participants that plan to become business or systems analysts that participate in BPM projects, but covers concepts that are useful for functional/line of business positions as well. The course is also suitable for participants interested in joining IT organizations with BPM tool offerings and provides business-level education for future sales-force personnel, technical staff, and consultants. The course makes use of real-world case studies to illustrate specific aspects of process mapping, automation, and evaluation, and to test student comprehension of the material.
This course is a core course of the Bachelor of Science degree in Business & Technology. It is offered during the spring semester and open to sophomores, juniors and seniors.
The content of this course can be customized for corporate delivery upon request.