The focus of this course is on business transformation and the role of information technology (IT) as both an enabler and a driver of change. Many significant organizational changes in recent years have been based on the incorporation and integration of IT throughout various levels of the organization. This has led to new forms of work, transformed customer/supplier relations, and communications, All of these phenomena have had a significant effect on an organization’s effectiveness. This course examines these issues primarily from a process perspective.
The course first considers processes at a strategic, organizational level. This is followed by topics involving the logical design of processes. Next, we discuss the link between process design and implementation. Finally, we discuss informating processes, knowledge management and change management.
This course leads students through the strategic and tactical phases of the Business Process Management lifecycle, which consists of the stages goal setting, process design, process implementation, process enactment and measurement, and process evaluation. MIS 710 focuses on the goal setting and design phases (including as-is modeling and to-be modeling), whereas its sister course MIS 712 covers the implementation of these process models, the management of their execution, and related analytics operations.
Each of the phases is described in detail to encompass the principal activities, methods, tools and techniques applied in the respective phase. Students will learn to identify appropriate supporting technologies for the different phases of the life cycle, assess the role of standards, and gauge the organizational impact of process change management activities.
The modules – and the areas of focus for the course – are:
- Module 1: Organizational Efficiency and Effectiveness, Strategy Choice
- Module 2: Reengineering the Enterprise
- Module 3: Process Analysis and Design
- Module 4: Simulating Processes
- Module 5: Business Process Management Maturity
After taking this course, participants will be able to:
- Describe the role of processes in organizations and the relationship of process design to organizational design
- Derive the requirements for a business process reengineering project
- Analyze business processes and redesign them using industry best practices
- Specify a new design for implementation in a workflow management system
- Describe how processes must be adapted and controlled to meet legislative requirements such as the Sarbanes-Oxley Act.
- Synthesize an implementation plan that explicitly considers the human dimensions of change management
This course is a graduate-level academic course that carries 3 credits. It is part of Stevens’ Master of Science in Information Systems Program as well as the BPM & Service Innovation Graduate Certificate. The contents of this course can be customized for corporate delivery. The course is available in the following formats:
- Online via Stevens WebCampus (14 week delivery)
- Onsite at client location (35 contact hours for academic credit, can be delivered as a five-day module or spread over multiple sessions)
- On campus at Stevens’ Hoboken NJ campus (15 minutes from midtown Manhattan) (14 week delivery)
Alternative delivery modes (accelerated delivery, hybrid online + face-to-face delivery) are available upon request.
Prof. Joseph Morabito & Prof. Edward A. Stohr
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